Common questions. Email support@derplins.com for anything else.
Browse gigs, pick a tier (Basic / Standard / Premium), confirm at /orders/new, and fill out the requirements form. Funds go into Stripe-managed escrow and the delivery clock starts the moment you submit requirements.
You can request a revision or open a dispute. In the Resolution Center a late order can end in a full refund or a mutual cancel.
Auto-accept kicks in 3 days after delivery. Funds release to the prompter. This protects prompters from buyer ghosting.
Each tier has a fixed number of revisions baked into the price. Beyond that, you and the prompter work it out on the order, or you place a new one.
Mutual cancellation is always possible. Unilateral cancellation goes through the Resolution Center.
When the buyer accepts (or 3 days auto-accept), Stripe Connect transfers your earnings minus the 15% Derplins take. Clearance to your bank ranges from 14d (New) to 1d (Top Rated) based on your level.
Stay inside the repo, branches, and paths the buyer named in the requirements. Nothing on Derplins enforces that for you — if the work needs more than they gave you, ask on the order before you touch it.
Levels recompute nightly from rolling-60d metrics: orders, earnings, rating, on-time rate, cancel rate. See /levels for the full breakdown.
Either side opens the Resolution Center on the order and proposes one of three outcomes: full refund to the buyer, release to the prompter, or mutual cancel. Those are the only three. What both sides argue over is the delivery and the messages on the order.
Email support@derplins.com and open a dispute on the order. Be clear-eyed about this: Derplins does not sit between the prompter and your environment, so nothing on our side detects or blocks it. Grant the narrowest access that lets the work happen, and revoke it when the order closes.
Email support@derplins.com or use the Resolution Center on the order.